Obiettivi To be at ease in communication situations. To handle specific, difficult situations. Apprenderete a Understand the different listening attitudes. Improve how you adapt to other people and to different situations. Identify and prevent difficult situations in interviews. Manage these situations confidently. Lingue Inglese, Francese, Spagnolo, Portoghese, Ungherese.

Obiettivi To use tools to identify and evaluate skills. To make optimal use of these tools by creating individual and collective development plans. Apprenderete a Identify the role that skills play in achieving successful performance. Evaluate skills. Create individual and collective development plans. Lingue Inglese, Francese, Spagnolo, Portoghese, Ungherese.

Obiettivi To know how to formulate individual objectives for your staff members that are aligned with corporate strategy and to use tools to evaluate whether these objectives have been met. Apprenderete a Explain what aligning objectives involves. Set objectives: the fundamental rules. Set qualitative objectives. Use tools to evaluate whether objectives have been met. Handle critical situations in the objective evaluation process. Lingue Inglese, Francese, Spagnolo, Portoghese, Ungherese.

Objectives: In this module, you will learn how to conduct the main phases of an annual performance review. You will identify the key facts you need to gather to deliver an objective, shared assessment. You will learn how to set SMART objectives and to carry out regular update meetings throughout the year to support your coworkers’ performance. Available languages: Inglese, Francese.

Obiettivi To identify and manage the main managerial risks associated with the appraisal meeting: stress, harassment and discrimination. Apprenderete a Analyse and prevent stress in the workplace. Measure your level of social responsibility and practise ethical management in the appraisal meeting. Lingue Inglese, Francese, Spagnolo, Portoghese, Ungherese.